Push notifications enablement

Responsibility: UX& UI Design

Company: Muzz

Goals

• Increase adoption rates during onboarding and after sign-up

• Drive higher engagement and increase returning users

Methods

Research, data analysis, competitor analysis, concept, wireframes and interactive prototypes.

Results

Push enablement adoption rates

  • Signup: +6.8% uplift 

  • Overall Push Enablement Rate: +4.5% uplift

Prompt during onboarding

Pop-up after sign-up and a number of swipes

Research

Worked cross-functionally with data science and product management to identify existing push notification adoption rates.

Objectives:

  • Identify the percentage of users who do not adopt notifications.

  • Analyse existing screens and identify opportunities for improvement.

    Findings:

  • 63-67% of users ‘didn’t adopt notifications during onboarding.

  • Approximately 25% of iOS users adopted push notifications after sign-up provisionally.

  • Identified opportunities for UI improvement and less guess work on what notifications do by decluttering visual noise on the screen.

Data on push notification adoption rates prior to this work

Leading the definition, competitive analysis and design direction meeting with stakeholders